Interview with Allison Hickey, VA Under Secretary for Benefits

As Under Secretary for Benefits, Allison Hickey leads more than 21,000 employees in the delivery of a wide range of integrated programs of non-medical benefits and services to Veterans, their family members and survivors. Through a nationwide network of 56 regional offices, special processing centers, and VBA Headquarters, directs the administration of VA's disability compensation, pension, education (including GI Bill), VA home loan guaranty program, vocational rehabilitation and employment, military transition programs and life insurance programs, and an annual budget of $95 billion. Directs the Administrations transformation to a 21st Century technology enabled organization through paperless claims processing and Veteran-centric CRM (Veteran Relationship Management) portal to payment self-service processes including call center services and digital document conversion processes.